"Power To Enable has been working with Ramada Jarvis Call centre for 5 years to support the training and coaching of our room sales advisors. We have benefited from their support with our induction training as well as with existing advisors coaching and development.

Their expertise lies in their ability to support our needs because they:

• Know the Ramada Jarvis business
• Understand our sales process
• Offer better sales training than we could provide ourselves
• Are a professional resource we do not need to keep in-house full-time
• Seek a long-term relationship with us
• Never seek to 'sheep-dip' our advisors but always ensure they follow-up with direct coaching or feedback to our managers regarding the coaching and support individuals' need subsequent to their training.

Power To Enable have been invaluable to us in enabling us to make rapid growth in our team size this year and we would recommend them to other telephone sales organisations for advisor training and support."

Gareth Gatson, Director of E-commerce and Distribution, Ramada Jarvis Hotels

"Power To Enable has helped us with the on-going training of our staff since 2004. Our client base is generally very affluent and often high profile and therefore excellent 'customer service' is essential to the survival of our business. I believe the training my staff has received from Power To Enable has allowed my company not only to survive but also to flourish."

Edward Thomas, Director, LCS

"I have been lucky to have been able to work with Power To Enable at two companies. In both phases they have exhibited absolute professionalism and a sense of fun. Power To Enable have created dynamic training courses for a range of staff and added enormous value. I would not hesitate to recommend them."

Oliver Spark, Managing Director, Elvi Limited
Formerly Managing Director of The White Company

"At the time we bought in Power To Enable, the company was experiencing massive growth and it was clear that our staff were struggling to maintain our high levels of Customer Service. This was affecting their morale and obviously was having a knock-on effect on the customers.

Power To Enable put together, and delivered, a specifically tailored program, with the specific aim of restoring our staff's confidence in their own abilities. This was done with a clever mix of basic skills, group sessions, one on one training, all of which the staff found both relevant and inspiring.

Such was the impact that Power To Enable's consultant very quickly became part of the team, and so the trust the staff had in them was never in doubt. The number of complaints declined steeply and our Average Order Value rose as the staff transmitted their increased confidence in the service and our products to our customers.

Power To Enable has always been a tenacious fighter in their belief that great Customer Service can provide real value to the bottom line. Therefore, if you are know that your staff can have an impact on your profit, but you feel you need some help, I would strongly urge you to give them a call."

John Mihill, Head of Customer Service & Trade
The White Company

"I have recently set up a company and the one-to-one coaching I have received from Power To Enable has made a tremendous difference, even after a few hours. I will definitely continue to use the coaching as 'maintenance' as I take my business forward, but what I have learnt so far I will have with me forever. Thanks."

Nicky Thomas, Air-displays.com

"We have been using Power To Enable for 4 years now and have used them to deliver a wide range of training events. The team have quite literally enabled us to turn from a centre with several different teams all in their own silos to becoming one team with a common direction. This has been achieved by Power To Enable providing us with tailored events that pull together our wish lists. The delivery of these events has been energetic, imaginative and effective. We have used them for training such as Achieving Sales Through Service, Handling Difficult Callers, Training the Trainer, Coaching for Performance, Time Management and Team Building.

The most effective and memorable of these is the team building event that truly took us out of our silos and embracing each other as one team, staff still use this as a reference point and keep asking when are we going to do something similar again.

It is without doubt that if we did not have the support of Power To Enable we would not be in the proud position of being finalists for this years National Customer Service Awards Contact Centre of the Year (up to 100 seats).

Rob Potter, Customer Service Centre Manager
South West Trains and East Midland Trains